Get in Touch With Us

Got a question about something you read on texasmonitor.org, spotted an error, or want to suggest a sweepstakes casino we should look into? This page explains how to reach our team and what happens once your message arrives.

How to Reach the Team

Email is the most reliable way to contact us. Write to us at [email protected] and we will read your message and reply as soon as we can. We do not currently offer live chat or phone support, so email keeps everything in one place and lets us route your query to the right person.

A short note on what your message is about helps us respond faster. If you are asking about a specific operator listed on the site, mention its name and, where relevant, the section or page you were reading.

What We Can Help With

We cover new sweepstakes casinos, welcome offers, and how the sweeps coins model works, so most of the messages we receive fall into a few categories:

• General questions — If you are new to social casinos and want clarity on how Gold Coins and Sweepstakes Coins differ, or how redemption generally works, ask us.
• Corrections and updates — Welcome offers, eligible states, and terms change often. If you notice something on our site that looks out of date or no longer matches what an operator advertises, please flag it. We rely on reader reports to keep listings accurate.
• Content suggestions — If there is a platform, comparison angle, or state-specific question you think we should cover, let us know what you had in mind.
• Partnership or editorial enquiries — If you represent a sweepstakes casino operator or a related business, introduce yourself and outline the enquiry.
• Concerns about play habits — If you or someone you know is struggling to keep gaming sessions under control, say so in your message. We can point you toward general responsible-play resources, though we are not a support service and cannot offer counselling.

What We Cannot Help With

We are an independent review and comparison site, not the operator of any sweepstakes casino. That means we cannot process redemptions, verify your identity, access your account, or resolve disputes over prizes or bonus terms. For anything account-specific — a missing Sweepstakes Coins redemption, a login issue, or a question about your own verification documents — you will need to contact the operator directly through the support channel listed on its own site. We also do not provide legal advice; if you have questions about whether a sweepstakes casino is permitted where you live, check the operator's terms and your state's current rules, since availability varies by state and laws change.

What Happens After You Send a Message

A real person reviews every email we receive; we do not rely on automated replies to stand in for an answer. We aim to respond within a couple of working days, though it can take a little longer during busy periods. If your message needs input from more than one person on the team, we will let you know that a fuller reply is coming.

Why Accuracy Matters Here

Editorial ratings and offer details on texasmonitor.org are reviewed and updated as operators change their promotions, but sweepstakes casino terms move quickly — welcome offers, eligible states, and redemption thresholds can all shift with little notice. Reader corrections genuinely help us keep pages like our Best Non GamStop Casinos 2026 guide current. If you have used a platform we cover and something no longer matches what we have published, that feedback is one of the most useful things you can send us.

Thank you for taking the time to reach out. Whether it is a quick question or a detailed correction, we read it and we will get back to you.